Pay My Bill
Property & Casualty

Bill Pay

Thank You for Being Our Valued Customer

We offer several convenient payment methods to meet your individual needs; select the option that best suits you. If you have a question, please contact our Billing department by email at [email protected] or by calling our toll-free number 1-844-217-7388 between 8:00 AM and 9:00 PM EST to speak with a representative. Our team is ready to help you.

P&C Pay by Mail graphic

Bill Pay FAQs

A: Only Crum & Forster’s clients that receive their invoice directly from the company are eligible to enroll in electronic payment services

A: Currently we accept one-time only payments, recurring ACH payments as well as credit card payments.

A: No special hardware or software is required to use this service. You will only need Web access and your browser. To use this site, you will need Microsoft Internet Explorer version 10.0, 11.0, Firefox 26, 27, 29, Google Chrome 34, Safari 6.0 or 7.0. Also, your browser must be enabled for both JavaScript and Cookies. To enable your browser for JavaScript or Cookies, please consult your browser documentation.

A: You will need a copy of your recent Crum & Forster invoice which provides your account number at the top of the first page. You will also need a valid e-mail address, and your bank routing number and account number to make a payment.

A: Crum & Forster has entered into an agreement with JPMorgan Chase to use their Pay Connexion electronic payment processing solution.

A: There is no cost for enrolling in and using this payment site.

A: We suggest that you make your payment at least five business days before the actual payment due date.

A: Payments are processed at 3:OO PM Eastern Time.

A: Payment may be edited or canceled at any time prior to 3:00 pm eastern time on the day that the payment is scheduled.

A: yes, once you have successfully processed your transaction, you will receive confirmation of any payment submission, change or cancellation.

A: No, to change your billing address please contacts your agency.

A: Email: [email protected]

Phone: (844) 217-7388

Mail: Crum & Forster, Inc.
Attn: Financial Operations
305 Madison Avenue
Morristown, NJ 07960

Pay Bill: Terms & Conditions

If you elect to pay your premium bill using Crum & Forster’s online payment process, the following terms and conditions apply:

  • Crum & Forster has contracted with JP Morgan Chase (“Chase”) to process online bill payments through Chase’s Pay Connexion system. You will be directed to the Chase online payment system by clicking on the attached link. The Pay Connexion website is not maintained or controlled by Crum & Forster. This link is provided solely for your convenience. We recommend that you take the time to read the privacy policy and user agreements of the Pay Connexion website.
  • In order to make online payments, you will be required to register on the Pay Connexion website. As part of the registration process, you will be asked to create an identification code (“User ID”) and a password for access. Upon entering the Pay Connexion website you may be asked to provide your bank account and routing numbers, and other information deemed necessary by Chase to process your online payment.
  • Crum & Forster provides minimal information to Chase to assist in the enrollment for the Pay Connexion website. Crum & Forster will not be given access to your User ID, password, or any of the information that you provide to Chase. Crum & Forster will of course be given information from Chase regarding the amount and status of your payments.
  • In accessing the Pay Connexion website, you agree that:
    • Crum & Forster is not responsible or liable for the storage, use, maintenance or handling by Chase of your User ID, password, or any of the other information you provide to Chase.
    • Funds are credited to your account based upon when payments are received by Chase.
  • Payment on a canceled policy does not constitute reinstatement of the policy.
    • If a cancellation is pending, unless full payment is received prior to the cancellation effective date the policy will cancel for non-payment of premiums.
    • Should payment be returned for insufficient funds or account closed, a processing fee may be imposed by Chase.